Terme e Grandi Alberghi Sirmione S.p.A. is one of the most important historic thermal organisations in Italy, a company that has displayed great performance, including with regard to related activities. The services are available at seven corporate facilities while the brand products can be bought both in the single-brand Terme di Sirmione stores and online.
OUR COMMITMENT
Given the key market and type of clients, and considering the variety of the services and products delivered, the Company chose to adopt the standards UNI EN ISO 9001:2015, UNI EN ISO 14001:2015 and BS OHSAS 18001:2007 for Quality, the Environment and Safety. From the centrality of the user to the care over personnel training, from safeguarding the environment and territory to the safety of clients and dependents, Terme di Sirmione undertakes to:
Pursue excellence and perfection in the services offered through structured initiatives consistent with the organisation.
Continue to invest in the constant improvement and innovation of the services and facilities, not only to stay in step with the market but also to steer it.
Industrialise the offer defining increasingly clear performance standards in the management system, so they can be measured with objectives, controlled and guaranteed parameters.
Disseminate among employees, collaborators and suppliers a culture aimed at the constant improvement of the service and client satisfaction, respect for the environment and safety, through the active involvement of everyone and the constant verification of the performance standards.
Ensure respect for the current regulations.
Prevent conditions of possible hazard, through the constant assessment of the risk within the corporate processes and the planning of improvement actions.
Pursue the continuous improvement of the management system, making available the human resources and the materials to ensure its effectiveness.
Use, where possible, technologies and products with low environmental impact with regard to the territory, safety and health of the community.
Acquire information with regard to the expectations of the parties concerned.
Engage proactively with the territory's organisations.
Ensure the dissemination of this policy within the organisation and among the suppliers and make it available to the public.
SERVICES CHARTER
The Charter contains general information on the thermal services, the therapeutic treatments under agreement with the NHS and all the principles and commitments promoted by Terme di Sirmione in delivering the Services, with the purpose of ensuring an excellent quality standard.
CODE OF ETHICS
The Code of Ethics is drawn up in implementation of the Legislative Decree of 8 June 2001, no. 231 and contains the basic principles of the social and environmental commitment of Terme di Sirmione S.p.A. and the promotion of the “social responsibility” of businesses. To this end, the company demands the same commitment from its managers, employees, collaborators, suppliers, public institutions, client and any other party that engages in relations with the company.