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#Safefor130years


Re-opening:
June 10 - Hotel Acquaviva del Garda
June 12 - Grand Hotel Terme 
June 15 - Terme Virgilio and Aquaria Thermal SPA

Making you feel well has always been our nature

Terme di Sirmione must remain a safe place”: with these words starts our new company procedure plan, regulating the measures undertaken to be able to welcome you again. We cherish everybody’s wellbeing, employees and clients, and this has never changed: we have a medical staff always available, we have procedures for medical services validated by our Scientific Health Director, codified procedures for all company activities and our service quality levels are certified for Quality, Environment and Safety according to standards UNI ISO 9001:2015, UNI ISO14001:2015 and UNI ISO 45001:2018. 
We just had to readapt some ways to take care of you and we have grouped these into a new operative model. We have adopted specific measures for each facility in line with national procedures and in accordance with national health authorities. We have also improved our strict practices concerning hygiene, sanification, catering and SPA management. In addition we chose a new shape, also graphic, to indicate you all these ways with which we take care of you: a pinwheel/a flower. When you will see it in the facilities, it will be our sign to show our further attention to you or to ask for your cooperation. 
n addition to safety, we also thought about some initiative to help you choose to travel with peace of mind: favourable reservation conditions in our hotels and voucher validity extension for Aquaria and hotels. All because we await you and want to warmly welcome you again, as we are doing since 130 years.

Best regards
Margherita De Angeli
General Manager

NEW CONDITIONS TO LET YOU TRAVEL WITH PEACE OF MIND

AQUARIA THERMAL SPA
  • ONLINE PURCHASES FOR  DATES INVOLVED BY THE CLOSURE: All purchases made on the termedisirmione.com site for dates involved by the closure can be used by 20th April 2021
  • CUSTOMIZED VOUCHER OR VOUCHER PURCHASED ONLINE, AND IN OUR STORES: All valid vouchers purchased between February and August 2019 can be used by 20th December 2020. 
  • ESSELUNGA CUSTOMERS: Valid voucher can be used by 23rd  December (excluding festivities and bridges).
  • GROUPON CUSTOMERS: Groupon Customer Care will shortly send you a communication. Please check with them all the details and remember to book online as usual, on their website.
SPA HOTELS
  • To make your holiday completely flexible, you can cancel the stay booked for 2020 and receive the deposit already paid, up to 1 day before arrival.
  • GIFT VOUCHERS: we have extended the validity until 20/12/2020
  • GROUPON PURCHASES: we asked Groupon to send our validity extension information to all clients. Please check your mailbox. You haven't received it? Contact Groupon customer care with your coupon number to receive the best reply.
 
VIRGILIO THERMAL CENTER
  • Treatments purchased privately are valid for 365 days.
  • Treatments covered by National Health System that have been suspended due to the thermal center closure could be completed upon re-opening by booking an admission consult and treatment sessions through our Contact Center
  • GROUPON PURCHASES: we asked Groupon to send our validity extension to all clients. Please check your mailbox. You haven't received it? Contact Groupon customer care with your coupon number to receive the best reply.

New modes to take care of your safety and wellbeing

• Before leaving home: if you have flu symptoms or body temperature equal or above 37.5°C, if you were quarantined or resulted positive to the virus, if you have had contacts with sick people or if you are departing from risk areas, stay at home. We await you when you will feel better!
• While travelling: remember to bring with you the mask, preferably surgical type.
 At check-in: we will measure your body temperature and if equal or above 37.5°C all safety measures indicated by national guidelines will be put in practice
 During your stay: follow the flower! It’s our symbol of safety: it will indicate you how to maintain distance, where you can sit, how to correctly wash your hands and much more. A natural way to take care of each other!
IMPORTANT INFORMATION: We remind you that entrance to Aquaria and other facilities will be subject to limitations and booking is therefore required.
 

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GRAND HOTEL TERME

Five star recommendation for an unforgettable stay.


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